How to File a General Municipal Complaint

How to File a Municipal Complaint

The Municipality is always looking for ways to identify opportunities to improve our services.  If you have a complaint about one of our services, the process is as follows:    

Step 1

The majority of issues can be dealt with informally.  Our staff would like the opportunity to attempt to resolve your concern or address your issue before it becomes a formal complaint at the department level: 

  1. Please contact the applicable department by phone, email or letter with your name, contact information and a description of the issue or concern.
  2. The department will respond to you directly.

Step 2 (if unresolved at Step 1)

If your issue can not be resolved at the department level, you may proceed to file a formal complaint. 

  1. Formal complaints must be submitted on the Municipal Complaint Form. All complaints must be dated and signed by an identifiable individual.
  2. Resolution: a) Complaints about an Employee will be transferred to the Manager of Corporate Services and the applicable Management Supervisor for resolution; b) Complaints about a service level or business process will be transferred to the applicable Department Head.
  3. A decision will be provided to the Complainant in writing following an investigation.