Utility Accounts & Billing

To open a utility account for water, sewer, waste, and recycling services in Crowsnest Pass, please complete the online Utility Agreement Form.

If you don’t have access to a device, a public station is available at the Municipal Office where you can fill out the form on-site. There is no security deposit required.

Complete the Utility Agreement Form

For services we don’t provide—like electricity, natural gas, internet, or phone—please contact providers directly:

• Direct Energy (1‑866‑420‑3174)
• Enmax (403‑310‑2010)
• Just Energy (1‑888‑433‑9978)
• Telus (403‑310‑2255) or
• Shaw (403‑380‑7373)

For help with the form or if you're unsure what’s needed, call the Utilities Clerk at 403‑562‑8833.

If you’re moving within Crowsnest Pass, you’ll need to close your current utility account and open a new one for your new address. This helps ensure accurate billing and service connection.

To get started, complete the online Utility Agreement Form for your new location. Don’t forget to notify us of your move-out date so we can finalize your existing account.

Questions? Call the Utilities Clerk at 403‑562‑8833.

Utility accounts in the Municipality of Crowsnest Pass must be set up in the name of the property owner. We do not open accounts for tenants or non-owners.

All properties that use or require water, wastewater, solid waste, or recycling services will be charged according to the current Fees, Rates and Charges Bylaw (see Schedule E). These services are billed together as a single package and can’t be separated.

If you have questions about setting up a new account or what services apply to your property, please contact the Utility Clerk at the municipal office at 403-562-8833.

Updated Utility Rates – Effective 2025

New utility rates for water, wastewater, solid waste, and recycling services are now in effect under Bylaw No. 1215, 2025. These updates apply to all property owners connected to municipal utility services in the Municipality of Crowsnest Pass. Utility services continue to be billed as a single package and cannot be separated.

Residential (Class 1)

Applies to single-family homes, duplexes, manufactured homes, and secondary suites with one shut-off valve.

• Water: $36.82

• Wastewater: $44.39

• Solid Waste: $23.71

• Recycling: $3.25

Senior Residential (Class S)

Includes rate reductions for eligible seniors in single-family homes, duplexes, manufactured homes, and secondary suites.

• Water: $35.20

• Wastewater: $42.43

• Solid Waste: $22.67

• Recycling: $3.11

Commercial Rates

Class 2 – Small Commercial
For businesses such as offices, small retail, service stations, fitness centres, and fast food services.

• Water: $36.82

• Wastewater: $44.39

• Recycling: $6.50

Class 3 – Mid-Sized Commercial
Includes larger clinics, manufacturing, and restaurants (seating 20–49).

• Water: $73.64

• Wastewater: $88.78

• Recycling: $6.50

Class 4 – Large Commercial
Licensed restaurants (50+ seating), entertainment venues.

• Water: $147.28

• Wastewater: $177.56

• Recycling: $6.50

Class 5 – High Usage Commercial
Car washes, laundromats, schools, and provincial buildings.

• Water: $220.92

• Wastewater: $266.34

• Recycling: $6.50

Class 6 – Metered Properties

• Water: $1.00 per m³

• Recycling: $6.50

Class 7 – Breweries

• Water: $147.28

• Wastewater: $88.78

• Recycling: $6.50

Class 8 – Multi-Residential (e.g. Trailer Parks, Apartments)
Rates are per unit/bed/room.

• Water: $12.27

• Wastewater: $14.80

• Solid Waste: $23.71 (opt-in available)

• Recycling: $6.50

Class 9 – Lodging & Care Facilities (e.g. Campgrounds, Hotels, Lodges)
Rates are per unit/bed/room.

• Water: $12.27

• Wastewater: $14.80

• Recycling: $6.50

For questions about your rate class or utility bill, please contact the municipal office. You can also view the full Fees, Rates and Charges Bylaw (Bylaw No. 1215, 2025) for complete details.

Other Fees

Tagging and/or Arrears Letter of Past Due Utility Account $60.00 per occurrence.

Mail: Mail payment to Municipality of Crowsnest Pass, Box 600, Crowsnest Pass, AB T0K 0E0. Please allow sufficient time for payment to reach the office before the penalty date indicated on the statement.

Municipal Office: Payment by cash, cheque, interact payment can be made during business hours from 8:30 - 4:30 pm.  Night deposit is also available.  All cheques must be payable to the Municipality of Crowsnest Pass. Cheques are conditional payment until honoured. Penalties will apply for any dishonoured payment.

Financial Institutions: Payment can be made at most chartered banks, trust companies, credit unions and Alberta Treasury Branches.

Online or Telephone Banking: If you have internet access, you can pay your bill online.  From your financial institution's online banking site, locate the Municipality of Crowsnest Pass (utilities) as the payee and your account number indicated on the statement will work as your account number, it will be necessary to omit the decimal and some banks will require that you add a 0 onto the end.  Please note:  Payee name may be entered differently depending on the bank, using a broad search such as 'crowsnest' tends to work best.  Contact your bank if you have any difficulties.  Please note that most banks can take up to three days for processing.

Pre-authorized Payment Plan: Pre-authorized payment plans are available on a monthly basis on the 15th of the month.  Please contact the Utilities Department at 403-562-8833.

Pre-Authorized Payment Utility Agreement

Change of Address Form

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Terms and Conditions

The utility bill is payable by the due date indicated on the bill.  Payments made after the statement date will reflect on the next bill.   Amounts owing after the due date are subject to a late penalty of 2% per month.  Past due accounts are subject to a warning tag fee of $60.00, in addition to disconnection and/or transfer to the tax roll.  Should it become necessary to disconnect the service for non-payment, the full amount plus a disconnection fee of $80.00, and a re-connection fee of $80.00  will be required before the service is restored.  Failure to receive or loss of the utility bill cannot be accepted as a reason for either non-payment or for exception from late payment penalties.

It is the property owner's responsibility to notify the Municipality when a property has been sold.  Please fill out a UT Agreement Cancellation Form and return it to the Municipal office as soon as possible.

Effective on the rates beginning July 1, 2016, senior citizens who own their primary home in the Crowsnest Pass and who receive the Federal Guaranteed Income Supplement may qualify to receive a rate reduction for Municipal utilities (water, wastewater, garbage, and recycling).  Upon eligibility confirmation, adjustment will be made to the utility account to reflect the new rate classes and will take effect on the next billing cycle (the first billing cycle for the new rates will occur during the first week of September 2016).

If you own your home and receive the Federal Guaranteed Income Supplement, please fill out an application and return it, along with a copy of your T4OAS showing an amount in Box 21,  to the Municipal office to confirm eligibility.  Applications are available below and at the Municipal office.

1706-01 - Residential Utility Rates - Senior's Rate Reduction Program

Seniors UT Rate Reduction and Tax Rebate Form

Applications, including a copy of your T4OAS, can be dropped off during regular business hours (Monday - Friday, 8:30am - 4:30pm) at 8502-19 Avenue, Coleman or can be mailed to Box 600, Crowsnest Pass, AB, T0K 0E0.

For more information, please call the Municipal office at 403-562-8833.