Electrical Distribution (Wire Service)

Retailers - Your Choice

Due to Alberta’s deregulated electricity marketplace, customers have the freedom to choose their energy provider and products that best suit their needs.  FortisAlberta is the wire service provider for the Municipality of Crowsnest Pass.

The Office of the Utilities Consumer Advocate (UCA): 310-4-UCA (310-4822) works to ensure Alberta consumers have the information, representation and protection they need in Alberta's restructured electricity and natural gas markets.   Use their search tool to determine which retailers are available in our area with the options you choose.

Power Outages & Other Electrical Trouble

Always call 911 for emergency or life threatening situations.

Fortis Alberta Service Areas: 310-wire (310-9473), Click here to report a Fortis Street light outage.

Code of Conduct Regulation

Complaints about contraventions of the Code of Conduct Regulation may be made to the Alberta Utilities Commission or the Market Surveillance Administrator. The Alberta Utilities Commission can be reached by contacting 1-780-427- 4903 or consumer-relations@auc.ab.ca. The Market Surveillance Administrator can be reached by contacting 1-403-705-3181 or compliance@albertamsa.ca. The Alberta Utilities Commission and the Market Surveillance Administrator are independent of the Municipality of Crowsnest Pass and the regulated rate suppliers and affiliated providers.

The Municipality of Crowsnest Pass provides services to customers of its electric distribution system in compliance with the Provincial Code of Conduct Regulation. If you have questions about the Code of Conduct or a complaint about The Municipality of Crowsnest Pass compliance with the Code, there are several ways to contact us:

Come to the Municipal Office service counter at 8502 19 Avenue Coleman between 8:30am and 4:30pm Weekdays, or phone 403-562-8833.